EN

VI

C-SUITE MASTERSHARING SERIES 2023

19:30 - 21:45 Every other Wednesday
From 19/04/2023 - 18/10/2023

Online via Zoom

Register

HIGH-PERFORMING & AGILE TEAM AND CULTURE FOR SUSTAINABLE GROWTH

about C-SUITE MASTERSHARING

Silver Sponsor

Organizer

Community partner

Detail content & case study

Success comes from deeply understanding customers and making bold strategic decisions

Session 03: Make bold and decisive decision in tough challenging times

Wednesday, 19:30-21:45 May 17th, 2023
Time

OVERVIEW

Location
Online via Zoom
Language
Bi-lingual
Topic
Make bold and decisive decision in tough challenging times
Content
Success comes from deeply understanding customers and
making bold strategic decisions

SPEAKER

President of FLI
President TriTri World
ex VP Marketing Unilever VN
Mr. Ly Truong Chien
Managing Director at VNDIRECT Securities Corporation
ex- Head of Affluent Banking & Wealth Management
at VPBank
Mr. Gauraw Srivastava 

host

Mr. Cris D. Tran
Founding expert at FLI
Founding Advisor, Blockchain at VinUniversity
Ex-Chief Strategy Officer at Houbi Global
Ex-Deputy CEO at Sovico Group
(Click on speaker's photo for more infomation)

Statement

Vietnam's modern economy is having many opportunities in accessing and expanding international markets. This is an important foundation for the outstanding development of the national economy in the new era. However, this also creates new challenges as well as facing macro risks from the impact of the VUCA context. In order to effectively exploit this opportunity, typical successful businesses always take the lead by constantly updating their business models, innovating in creativity, and optimizing their operating systems to become more and more flexible to match. , adapt to innovation. In which, 02 of the top priority values are "Think consumer first" and "Make courageous move".

"Think consumer first" is one of the core values that help businesses develop sustainably and persist in modern business activities. This helps businesses keep thinking and acting towards solving the needs and satisfying the wants of customers. From there, businesses can continuously develop and improve their products/services, improve the great experience for customers and increase the satisfaction and attachment of existing customers. This is also one of the strategic competitive values of enterprises in the international arena.

Besides, the value "Make courageous move" gives businesses the ability to make decisions, take advantage of opportunities and be proactive in responding to risks in the context of unpredictable VUCA. In this way, business leaders can make breakthrough decisions in time and lead their business to the next level in the midst of many challenges.

In the current Vietnamese business market, although there are still many internal limitations and challenges, finding new opportunities, expanding trade and accessing markets both at home and abroad is considered a solution. most worthy of consideration. Businesses that focus on real value, invest in innovation always need a breakthrough business strategy that breaks away from conventional thinking including applying the values of "Think consumer first" and "Think consumer first". Make courageous move" to help steer your business to become one of the pioneers in the modern business market of Vietnam. Hide
Perhaps never before has the competition between businesses to grow despite the challenge of the economy and become the number one in the market is as fierce as it is today. See more

Discussion guide and case studies

19:30 - 19:40
Session opening with the most industrial topical issues
Introduction to context, statement, outcome
Introduction to guest speakers and case study method
- Class expectation
- Value/ Outcome
- Educational framework

19:40 - 20:25
Key topic 1 - Think Consumer First
1. Why THINK CONSUMER FIRST?
2. Apply THINK CONSUMER FIRST to Increased competition, strengthening customer loyalty and lowering costs (5 key values)

3. Inspirational samples
   a. International one - Apple
   b. Local one - FPT, Mobile World Group (MWG)
20:25 - 20:30
Break time

1. Case method intro
2. Topics Intro
3. FLI service intro
4. Speakers thought/sharing How to apply customer-oriented strategy to achieve outstanding business results
5. Case debating
- Case introduction
- Guest speakers analyse case
- Participant debate
- Closing (by Host/speaker)
20:30 - 21:15
Key topic 2 - Make Courageous Move
1. Why MAKE COURAGEOUS MOVES
2. Apply MAKE COURAGEOUS MOVES to innovating products/ services and develop creative business strategies and human resources strategies (5 key values)

3. Inspirational samples
   a. International one - Amazon, Zappos
   b. Local one - VP Bank, MoMo
4. Speakers thought/sharing How to apply making strategic moves to achieve outstanding business results
5. Case debating
- Case introduction
- Guest speakers analyse case
- Participant debate
- Closing
21:15 - 21:45
Closing & Key takeaways
Summary
Q&A
Key takeaways:
- Case method value
- Topic 1’s value
- Topic 2’s value
- Exceptional ideas in debate

CÔNG TY TNHH HỌC VIỆN LÃNH ĐẠO TIÊN PHONG
Giấy chứng nhận ĐKDN: số 0109622947
Cấp ngày: 07/05/2021
Trụ sở chính: O7 Coworking Space, số 20, đường Nguyễn Thị Minh Khai, phường Đa Kao, Quận 1, TP. Hồ Chí Minh, Việt Nam
Chi nhánh: Số 4, đường Tôn Thất Thuyết, phường Dịch Vọng Hậu, quận Cầu Giấy, Hà Nội, Việt Nam

Hotline: 0976.256.997

Email: contactus@flivietnam.com

REGISTER NOW

ABOUT C-SUITE MASTERSHARING

EN

VI

C-SUITE MASTERSHARING SERIES 2023

19:30 - 21:45 Every other Wednesday
From 19/04/2023 - 18/10/2023

Online via Zoom

REGISTER NOW

Silver Sponsors

HIGH-PERFORMING & AGILE TEAM AND CULTURE FOR SUSTAINABLE GROWTH

Community Partner

Organizer

Detail content & case study

Success comes from deeply understanding customers and making bold strategic decisions

Session 03: Make bold and decisive decision in tough challenging times

OVERVIEW
Wednesday, 19:30-21:45 May 17th, 2023
Time
Make bold and decisive decision in tough challenging times
Topic
Success comes from deeply understanding customers and
making bold strategic decisions
Content
Bi-lingual
Language
Online via Zoom
Location
SpeakerS
Mr. Gauraw Srivastava  
Managing Director at
VNDIRECT Securities Corporation
ex- Head of Affluent Banking & Wealth Management at VPBank
President of FLI
President TriTri World
ex VP Marketing Unilever VN
Mr. Ly Truong Chien
host
Founding expert at FLI
Founding Advisor, Blockchain at VinUniversity
Ex-Chief Strategy Officer at Houbi Global
Ex-Deputy CEO at Sovico Group

Mr. Cris D. Tran
(Click on speaker's photo for more infomation)
Statement
"Think consumer first" is one of the core values that help businesses develop sustainably and persist in modern business activities. This helps businesses keep thinking and acting towards solving the needs and satisfying the wants of customers. From there, businesses can continuously develop and improve their products/services, improve the great experience for customers and increase the satisfaction and attachment of existing customers. This is also one of the strategic competitive values of enterprises in the international arena.

Besides, the value "Make courageous move" gives businesses the ability to make decisions, take advantage of opportunities and be proactive in responding to risks in the context of unpredictable VUCA. In this way, business leaders can make breakthrough decisions in time and lead their business to the next level in the midst of many challenges.

In the current Vietnamese business market, although there are still many internal limitations and challenges, finding new opportunities, expanding trade and accessing markets both at home and abroad is considered a solution. most worthy of consideration. Businesses that focus on real value, invest in innovation always need a breakthrough business strategy that breaks away from conventional thinking including applying the values of "Think consumer first" and "Think consumer first". Make courageous move" to help steer your business to become one of the pioneers in the modern business market of Vietnam.
Perhaps never before has the competition between businesses to grow despite the challenge of the economy and become the number one in the market is as fierce as it is today.

Vietnam's modern economy is having many opportunities in accessing and expanding international markets. This is an important foundation for the outstanding development of the national economy in the new era. However, this also creates new challenges as well as facing macro risks from the impact of the VUCA context. In order to effectively exploit this opportunity, typical successful businesses always take the lead by constantly updating their business models, innovating in creativity, and optimizing their operating systems to become more and more flexible to match. , adapt to innovation. In which, 02 of the top priority values are "Think consumer first" and "Make courageous move".
See more
Discussion guide and case studies
Time
Contents
Details contents and case studies

Session opening with the most industrial topical issues

19:30
19:40

Introduction to context, statement, outcome
Introduction to guest speakers and case study method
- Class expectation
- Value/ Outcome
- Educational framework

Key topic 1 - Think Consumer First

19:40
20:25

1. Why THINK CONSUMER FIRST?
2. Apply THINK CONSUMER FIRST to Increased competition, strengthening customer loyalty and lowering costs (5 key values)

4. Speakers thought/sharing How to apply customer-oriented strategy to achieve outstanding business results
5. Case debating
   a.Case introduction
   b. Guest speakers analyse case
   c. Participant debate
   d. Closing (by Host/speaker)

3. Inspirational samples
   a. International one - Apple
   b. Local one - FPT, Mobile World Group (MWG)

20:25
20:30

Break time

3. Inspirational samples
   a. International one - Amazon, Zappos

   b. Local one - VP Bank, MoMo

4. Speakers thought/sharing How to apply making strategic moves to achieve outstanding business results
5. Case debating
   a. Case introduction
   b. Guest speakers analyse case
   c. Participant debate
   d. Closing

Closing & Key takeaways

21:15
21:45

Summary
Q&A
Key takeaways:
- Case method value
- Topic 1’s value
- Topic 2’s value
- Exceptional ideas in debate

1. Case method intro
2. Topics Intro
3. FLI service intro

Key topic 2 - Make Courageous Move

20:30
21:15

1. Why MAKE COURAGEOUS MOVES
2. Apply MAKE COURAGEOUS MOVES to innovating products/ services and develop creative business strategies and human resources strategies (5 key values)

CÔNG TY TNHH HỌC VIỆN LÃNH ĐẠO TIÊN PHONG
Giấy chứng nhận ĐKDN: số 0109622947
Cấp ngày: 07/05/2021
Trụ sở chính: O7 Coworking Space, số 20, đường Nguyễn Thị Minh Khai, phường Đa Kao, Quận 1, TP. Hồ Chí Minh, Việt Nam
Chi nhánh: Số 4, đường Tôn Thất Thuyết, phường Dịch Vọng Hậu, quận Cầu Giấy, Hà Nội, Việt Nam

Hotline: 0976.256.997

Email: contactus@flivietnam.com

Mr. Ly Truong Chien

High-level management expert

Advisor and founding expert at 𝐅𝐑𝐎𝐍𝐓𝐈𝐄𝐑 𝐋𝐄𝐀𝐃𝐄𝐑 𝐈𝐍𝐒𝐓𝐈𝐓𝐔𝐓𝐄
President at TriTri.world
Economic Senior Advisor in Strategy Management • Business Model Transforming & Restructuring
Development People & Organizations …

Average 50% - 300% sales revenue and profit growth year-over-year achieved by the sales teams after applying Mr. Chien's mindset, methodologies and tools

Hundreds of clients and companies with his consulting and coaching share the passion and apply for outstanding performance.

Notable experiences:
Unilever’s ExBOD, ExBOM member, Professional Marketing & Customer Development Director
Former interim CEO GSG managing the corporate overcome crisis 2009.
Senior advisor and mentoring to many Start-up founder and entrepreneurs such as: Nguyen Tong Nhuong Tong (Chairman of Yeah1), Ta Minh Tuan (one of the 30 best performers of 30 under 30 Forbes Asia), Le Viet Hong (CEO of Cloudjet Solutions), Nguyen Anh Tuan (CEO of SEAMI) Nguyen Anh Hien (CEO BIOMEQ)...

Mr. Gauraw Srivastava

Customer services and finance expert

Managing Director - VNDIRECT Securities Corporation
ex Head of Affluent Banking & Wealth Management - Vietnam Prosperity Bank - VPBank
ex Director, Priority Banking - Standard Chartered Bank India

Gauraw is a seasoned business leader with about 20 years of experience in Banking and Wealth Management in Asia.

He has extensive background in setting up and managing large scale businesses in top global and local financial institutions like Standard Chartered, GE, ICICI and VPBank with diverse functional expertise in the field of Retail Banking, Private Banking, Wealth Management, Product Management, Sales & Distribution, Digital, Segmentation and Business Strategies.

Gauraw joined VP Bank in 2018 to set up and lead Affluent Banking & Wealth Management (AFWM) business - VP Bank Diamond. He was also a member of ALCO, Retail Board of Management and lead key bank-wide projects.

In 4 years, VPBank DIAMOND became one of the leading brands in Vietnam in Wealth and HNW segment and the business scaled to US$100 million of income, and contributing 55% to retail bank’s profit, well ahead of the strategic plan.

To acheive that amazing results, He led his team to built end-to-end franchise including Segment Value Proposition (Priority and Private), Banking and Wealth Management Products Suite (Bonds, Mutual Funds, Alternative Investments, Securities and Advisory), Brand & Marketing (VPBank DIAMOND), Sales & Distribution, Partnerships and Eco-system, Client Experience practices and Digital services with the best industry standards and regulatory framework.

Mr. Cris D. Tran

Founding expert at FLI
Founding Advisor, Blockchain at VinUniversity
Ex-Chief Strategy Officer at Houbi Global
Ex-Deputy CEO at Sovico Group

Cris is an experienced digital strategist, with over 12 years building business ventures, both as a CEO and as a management consultant, he has handled the execute transactions that drive the full cycle from strategy to integration. He has experience in the public sector, large corporations, large companies and SMEs.

Currently, Cris is leading the business and strategy activities for Huobi Global in Vietnam with the ambition to make a strong impact on the digital asset industry.

Outstanding projects:
Successfully led the project to put Garena on the NYSE (US), raising $884M
Run the first tokenized real estate fund in Asia (worth $25M)
Leading Asia Blockchain Review to become one of the largest Blockchain connected communities in Asia
Successful merger of many projects for the company's portfolio such as Coinfirm, Agrello, Zegal,... Total investment value is about $20M between 2017-2018

Mr. Gauraw Srivastava

Chuyên gia tài chính và trải nghiệm khách hàng

Giám đốc Điều hành - Công ty Cổ phần Chứng khoán VNDIRECT
Cựu Giám đốc Khối Ngân hàng Cao cấp & Quản lý Tài sản - Ngân hàng Việt Nam Thịnh Vượng - VPBank
Cưu Giám đốc, Dịch vụ Ngân hàng Ưu tiên - Ngân hàng Standard Chartered Ấn Độ

Gauraw là một nhà lãnh đạo kinh doanh dày dạn kinh nghiệm với hơn 20 năm kinh nghiệm trong lĩnh vực Ngân hàng và Quản lý Tài sản ở Châu Á.

Ông có kiến thức sâu rộng về việc xây dựng và quản lý các doanh nghiệp quy mô lớn tại các tổ chức tài chính hàng đầu thế giới và trong nước như Standard Chartered, GE, ICICI và VPBank với chuyên môn đa dạng trong lĩnh vực Ngân hàng Bán lẻ, Ngân hàng Tư nhân, Quản lý Tài sản, Quản lý Sản phẩm, Bán hàng & Chiến lược phân phối, chuyển đổi số, phân khúc khách hàng và tối ưu hoá hiệu quả kinh doanh.

Gauraw gia nhập VP Bank vào năm 2018 để thành lập và dẫn dắt hoạt động kinh doanh Ngân hàng dành cho người giàu và Quản lý tài sản (AFWM) - VP Bank Diamond. Ông cũng là thành viên của ALCO, Ban Điều hành Khối Bán lẻ và chỉ đạo các dự án trọng điểm của ngân hàng.

Trong 4 năm, VPBank DIAMOND đã trở thành một trong những thương hiệu hàng đầu tại Việt Nam trong phân khúc cao cấp và doanh nghiệp đã đạt quy mô doanh thu 100 triệu USD, đóng góp 55% vào lợi nhuận của ngân hàng bán lẻ, vượt xa kế hoạch chiến lược.

Để đạt được kết quả đáng kinh ngạc đó, ông đã lãnh đạo nhóm của mình xây dựng nhượng quyền thương mại từ đầu đến cuối bao gồm: Đề xuất giá trị phân khúc (Ưu tiên và Riêng tư), Bộ sản phẩm quản lý tài sản và ngân hàng (Trái phiếu, Quỹ tương hỗ, Đầu tư thay thế, Chứng khoán và Tư vấn), Thương hiệu & Tiếp thị (VPBank DIAMOND), Bán hàng & Phân phối, Quan hệ đối tác và Hệ sinh thái, Thực tiễn trải nghiệm khách hàng và Dịch vụ kỹ thuật số với các tiêu chuẩn ngành và khung pháp lý tốt nhất.